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Refund Policy

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new Cryptio subscriptions. If you're not completely satisfied with our encryption software, you can request a full refund within 14 days of your initial purchase.

  • Full refund for first-time purchases within 14 days
  • No questions asked for basic refund requests
  • Applies to all license types (Basic, Professional, Enterprise)
  • Refunds may be denied for violations of our Terms of Service

Refund Eligibility

Eligible for Refund:

  • First-time purchases within 14 days
  • Software technical issues that cannot be resolved
  • Compatibility problems with supported systems
  • Billing errors or duplicate charges
  • Accidental purchases

Not Eligible for Refund:

  • Subscription renewals (monthly or yearly)
  • Purchases older than 14 days
  • Violations of Terms of Service
  • Misuse or abuse of the software
  • Change of mind after 14-day period

Refund Process

  1. Contact Support: Email our support team at support@cryptio.com with your refund request
  2. Provide Information: Include your order number, purchase email, and reason for refund
  3. Verification: We'll verify your purchase and eligibility (usually within 24 hours)
  4. Approval: Once approved, you'll receive confirmation of your refund
  5. Processing: Refunds are processed within 5-7 business days to your original payment method

Important Notes

  • • Refunds are processed to the original payment method used for purchase
  • • Processing time may vary depending on your bank or payment provider
  • • Your software license will be deactivated upon refund processing
  • • Any encrypted data created with Cryptio will remain accessible with your existing keys
  • • Enterprise customers should contact their account manager for refund requests

Subscription Cancellations

You can cancel your Cryptio subscription at any time to prevent future billing. Cancellations do not automatically result in refunds, but you'll continue to have access to the software until the end of your current billing period.

How to Cancel:

  • Log into your account dashboard and go to billing settings
  • Email support@getcryptio.com requesting cancellation
  • Cancellations must be completed 24 hours before next billing cycle

Contact Information

For refund requests or questions about our refund policy, please contact:

  • Email: support@getcryptio.com
  • Subject: "Refund Request - [Your Order Number]"
  • Response Time: Within 24 hours during business days

Alternative Solutions

Before requesting a refund, consider these alternatives:

  • Technical Support: Our team can help resolve software issues
  • License Downgrade: Switch to a lower-tier plan if features aren't needed
  • Extended Trial: Request additional trial time for evaluation
  • Training Resources: Access our documentation and tutorials